Booking Conditions

Pricing

Prices are according to category of accommodations, vehicles and others services mentioned on each programme.

Reservations

The reservation should be sent by fax, mail, or e-mail to:

HANOI PEACE TOUR - VIETNAM LEADING TOUR OPERATOR 
Add : 45A Tran Phu street - Hanoi - Vietnam
Tel : (84.4) 35682115            FAX : (84.4) 35682126

Hotline : 0904 288795

Email :   hanoipeacetour@gmail.com

Website: www.hanoipeacetour.vn                 

              www.halongbayvietnam.org

The reservation is validated only if you have received a confirmation of  HANOI PEACE TOUR and upon your payment of deposit.

Confirmation [ Top]

You should acknowledge your reservation by fax, mail or e-mail to HANOI PEACE TOUR at least 10 working days before your arrival in Vietnam. Your reservation is valid only if you have already acknowledged your reservation.

Cancellation [ Top]

If a client decides not to participate in the tour, the deposit will be retained to cover cancellation charges.

If you cancel 30 days before your arrival, deposit is full refundable.
If you cancel 10 -20 days before your arrival, 50% of deposit is refundable.
If you cancel less than 10 days before your arrival, deposit is non refundable.

Deposits [ Top]

A deposit of 20 % of the tour price per booking is required within 14 working days before your arrival.
Deposit should be sent by bank draft or transfer to the bank account of HANOI PEACE TOUR.

Payments [ Top]
By Credit Card ( Bank transfers, contact us ):

• Beneficiary name: Hanoi Peace Tour
• Beneficiary address: 
• Beneficiary Account number: 
• Bank name: ASIA COMMERCIAL BANK - Hanoi Branch Card Department
• Bank Address:  10B Trang Thi street - Hanoi city - Vietnam
• Website: www.acb.com.vn
• Swift code or Bank code for transfer: ASCB VN VX
• Note: bank fees is on your side

Bank credit transfer as well as expenses, which must be charged by the customer, are credited on the above account.

Cash payment: Only after the agreement of the two parties.

Travellers’ cheque: Only after the agreement of the two parties; in this case, 2.5% of expenses are charged by customer.

Credit card: [ form of authorization ] For payment by credit card, 3% of expenses are charged by customer who has to fill in the form and make a copy of his credit card, then both documents must be faxed to the following number: (84.4) 35682115. The form and photocopy of your credit card must be sent to Hanoi Peace Tour which are regarded as the final and legal proof of your payment for Hanoi Peace Tour.
As the payment has been made, Hanoi Peace Tour will draw up a confirmation which is handed out to the customer when he is arrived in Vietnam.
 

Insurance [ Top]

Upon request. Insurance fee is 1.5USD per day per person, covered with accident insurance up to 10000 USD ( Ten thousand US Dollar) by Vietnam Insurance Company “BaoViet”.

Meals [ Top]

According to many types of our programmes, breakfast is not always included, and therefore you can make a choice for your convenience. Generally in remote areas, we recommend you having HANOI PEACE TOUR take care of your meals because it’s probably more expensive and quite difficult for you to arrange it on your own.

Budget hotels: Generally these are small guest houses or mini hotels: basic room with or without A/C, separate bathroom.

Standard hotels: The standard of accommodation. A/C, satellite T.V, hotel restaurant for breakfast, telephone at reception, equal 2stars to 3 stars international hotel.

Deluxe hotels: Equal 3stars to 5 stars international hotel. A/C, 24 hour room service, often large rooms and good views, choice of oriental and western cuisine, telephone in each room, business centre, etc.

NOTE: In some areas, especially in remote areas, there is no choice of standard or deluxe hotels, but sometimes there is only budget, or there is only guest house with basic condition. in some tour programs, the listed prices can be changed to suit the current time when we organize the tour.

* We are the Tour Operator, Not the whole sales with travel services, That guarantee for the competitive at the low costs to our customers for their trips in Vietnam.